1. About Sakura Merch
Sakura Merch is an online store selling anime-inspired clothing, merchandise, and related products.
For questions, you can contact us at:
We aim to reply within 1–3 business days.
2. Products
We try to display our products as accurately as possible, including product photos, descriptions, sizes, colours, materials, and prices.
However, slight differences may occur because of:
- Screen settings
- Lighting in product photos
- Manufacturing differences
- Printing or fabric variations
Please check the product description and size guide carefully before ordering.
3. Orders
When you place an order, you are responsible for making sure that all information is correct, including:
- Name
- Email address
- Shipping address
- Product selection
- Size
- Quantity
After placing an order, you will receive an order confirmation by email.
This confirmation means we have received your order. We reserve the right to refuse or cancel an order if there is an issue such as:
- Payment failure
- Suspected fraud
- Incorrect pricing
- Product unavailability
- Incorrect shipping information
- Abuse of discount codes or promotions
If we cancel an order that has already been paid, we will refund the amount paid.
4. Prices and payment
All prices are shown in EUR (€) unless stated otherwise.
Prices may include or exclude VAT depending on our business status and what is displayed at checkout.
The final price, including any shipping costs, taxes, or discounts, will be shown before you complete your order.
We may accept payment methods such as:
- iDEAL
- Credit/debit card
- PayPal
- Klarna
- Apple Pay
- Google Pay
- Other payment methods shown at checkout
We do not store full payment card details ourselves. Payments are processed by third-party payment providers.
5. Discount codes and bundle offers
Sakura Merch may offer discounts, bundles, free shipping offers, or promotional codes.
Examples may include:
- 3 items for a special bundle price
- 5 items for a special bundle price
- Free shipping above a certain quantity or order value
- Limited-time discounts
Discounts cannot always be combined unless clearly stated.
We reserve the right to change, pause, or cancel promotions at any time. If a discount code is used incorrectly or abused, we may cancel the order.
6. Shipping and delivery
We ship orders to the countries shown at checkout.
Estimated delivery times are shown on our website or during checkout. Delivery times are estimates and may vary due to:
- Carrier delays
- High order volume
- Customs delays
- Incorrect address details
- Public holidays
- Events outside our control
For online sales in the Netherlands/EU, customers must be informed clearly about delivery time, costs, and conditions before purchase. Dutch rules also state that products must be delivered within 30 days unless another delivery period has been agreed.
If your order is delayed, contact us at:
7. Wrong or incomplete address
The customer is responsible for providing the correct shipping address.
If an order cannot be delivered because the address is wrong, incomplete, or the package is not collected, we may deduct shipping and handling costs from any refund.
If the package is returned to us and you want it shipped again, you may need to pay the shipping cost again.
8. Risk of delivery
The risk of loss or damage passes to the customer when the order has been delivered to the address provided by the customer.
If your package arrives damaged, contact us as soon as possible with photos of:
- The item
- The packaging
- The shipping label
9. Returns and refunds
You may request a return within 14 days after receiving your order.
To be eligible for a return, the item must be:
- Unused
- Unworn
- Unwashed
- In the same condition as received
- Without stains, smells, damage, or signs of use
- In the original packaging where possible
To request a return, contact us first at:
Please include your order number and reason for return.
10. Return shipping costs
If the item arrives damaged, defective, or incorrect, Sakura Merch will cover the return shipping cost.
For all other returns, including but not limited to:
- Wrong size ordered
- Change of mind
- No longer wanted
- Ordered by mistake
- Does not fit as expected
the buyer is responsible for the return shipping cost.
Original shipping costs are not refundable unless the item was damaged, defective, or incorrect.
EU consumers usually have a 14-day right of withdrawal for online purchases, and the seller can make the buyer pay return shipping for normal returns if this is clearly communicated before purchase.
11. Damaged, defective, or incorrect items
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at:
Please include:
- Your order number
- Clear photos of the item
- Clear photos of the packaging
- A short explanation of the issue
If we confirm that the item is damaged, defective, or incorrect, we will offer one of the following:
- Replacement
- Refund
- Store credit
- Another suitable solution
In this case, Sakura Merch will cover the return shipping cost where a return is needed.
12. Non-returnable items
We may refuse returns for:
- Items that have been worn
- Items that have been washed
- Items with stains, smells, or damage
- Items with signs of use
- Items returned after the return period
- Gift cards
- Custom-made or personalized products, unless damaged, defective, or incorrect
For hygiene and resale reasons, returned clothing must be in clean, unused condition.
13. Refund processing
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Refund processing times may vary depending on your bank or payment provider.
We reserve the right to refuse or reduce a refund if the returned item does not meet the return conditions.
14. Product care
Customers are responsible for following the care instructions provided with the product or on the product page.
Sakura Merch is not responsible for damage caused by:
- Incorrect washing
- High-temperature washing
- Tumble drying if not recommended
- Ironing directly over prints
- Bleach or harsh detergents
- Normal wear and tear
15. Intellectual property
All content on the Sakura Merch website, including logos, designs, product photos, text, graphics, branding, and website content, belongs to Sakura Merch or its respective rights holders.
You may not copy, reproduce, modify, distribute, or use our content without permission.
16. User behaviour
You agree not to use our website for:
- Fraud
- Illegal activity
- Harassment or abuse
- Attempting to hack or damage the website
- Copying content without permission
- Misusing discount codes or promotions
We may block access, cancel orders, or refuse service if we suspect misuse.
17. Limitation of liability
Sakura Merch is not liable for indirect losses, including but not limited to:
- Loss of profit
- Loss of business
- Loss of data
- Delays caused by shipping carriers
- Issues caused by incorrect customer information
- Events outside our reasonable control
Nothing in these Terms limits your legal consumer rights.
18. Force majeure
We are not responsible for delays or failure to perform caused by events outside our control, including but not limited to:
- Natural disasters
- War
- Strikes
- Carrier delays
- Customs delays
- Government restrictions
- Technical failures
- Supply chain issues
20. Changes to these Terms
We may update these Terms & Conditions from time to time.
The latest version will always be available on our website. The “Last updated” date at the top of this page shows when the Terms were last changed.
21. Governing law
These Terms are governed by the laws of the Netherlands, unless mandatory consumer protection laws in your country provide otherwise.
If a dispute cannot be resolved directly with us, it may be submitted to the competent court under applicable law.
22. Contact
For questions about these Terms & Conditions, contact us at:
Sakura Merch
Email: sakuramerchofficial@gmail.com